Terms and Conditions

Terms and Conditions

All purchases made through floristeriamedellin.co are subject to these Terms and Conditions.

By accessing this website, using our services or placing an order, you confirm that you are at least 18 years old and that you have read, understood and accepted these Terms and Conditions, together with our Privacy Policy and any additional conditions shown during checkout. If you do not agree with these conditions, please do not use the website or place an order.

Fulfillment Guarantee

We make every reasonable effort to deliver each order on the requested date, provided that payment has been approved, delivery information is complete and accurate, the product is available and a person is available to receive the order at the requested address. Delivery may depend on route capacity, weather, traffic, building access rules, recipient availability and local operating conditions.

Satisfaction Guarantee

Fresh flower arrangements are handmade and perishable. If the delivered product does not meet reasonable quality expectations, the buyer must report the issue within 48 hours after delivery through email, phone, WhatsApp or an official customer service channel. Clear photos may be required so we can review the case and determine whether replacement, correction, credit or another solution applies.

Confidentiality

Personal information provided by customers is used to process and support the order. We do not store full electronic payment details on our servers. Order and customer information is handled confidentially according to our Privacy Policy and only shared with service providers when needed to complete the transaction, delivery or support process.

Delivery

Delivery Times

Same-day delivery may be available when the order is placed and paid before 4:00 p.m. local time, subject to product availability, destination and route capacity. Deliveries are made during the selected day. We do not guarantee exact delivery times or narrow time windows unless explicitly confirmed in writing by our team.

Sunday and Colombian public holiday service may be limited or unavailable. During high-demand seasons such as Valentine’s Day, Mother’s Day, Women’s Day and Love and Friendship Day, we recommend ordering at least three days in advance. Delivery times, product availability and substitution needs may vary during these dates.

Coverage

We provide flower delivery in Medellin and covered nearby areas, and may coordinate service in other covered cities in Colombia through our florist network. Delivery cost is calculated during checkout and may vary depending on the destination city, neighborhood, route, urgency and product type.

Substitutions and Product Availability

Flowers, bases, boxes, decorations, chocolates, wines, balloons, plush toys, colors and other elements may differ from the product photo due to seasonal or local availability. We make every reasonable effort to preserve the style, color palette, size impression and value of the selected design. Substitutions may be made with similar items of equal or greater value when necessary to complete delivery on time.

Additional Products

Add-ons such as balloons, plush toys, chocolates, wines and liquors are sold as complements to floral arrangements and are not sold independently unless the website expressly states otherwise. Age-restricted products, if offered, may require legal recipient validation and may be unavailable in some delivery areas.

Payment Methods

Available payment methods may include credit cards, debit cards, ePayco, PayPal, Efecty, SuperGIROS, Western Union, bank transfers, Bancolombia, Daviplata, Nequi, BBVA or other options shown at checkout. Orders are dispatched only after payment has been validated. Payment confirmation delays may affect preparation and delivery time.

Prices, Payments and Orders

Prices, product availability, delivery fees and features may change without prior notice. The buyer is responsible for providing accurate recipient name, phone number, address, delivery date, delivery notes and card message. If delivery information is incorrect, incomplete or impossible to validate, delivery may be delayed and additional charges may apply.

We reserve the right to contact the buyer or recipient to confirm order details, request missing information, validate payment, suggest substitutions or coordinate delivery. Orders that cannot be validated may be paused until the necessary information is received.

Live Chat and Support

We may provide bilingual live chat, WhatsApp, email or other support channels through internal staff or third-party tools. Support agents may request your name, email, phone number, order number or delivery information to assist you. For urgent same-day orders, WhatsApp is usually the fastest support channel.

Permitted Use

You agree to use this website only for lawful purposes. You may not transmit abusive, unlawful, misleading, fraudulent, defamatory, infringing, spam-related, malicious or harmful content, or interfere with the security, operation, availability or integrity of the website. You may not attempt to bypass checkout, payment, account, security or access controls.

Intellectual Property

Website content, including text, product photos, images, logos, designs, software, layouts and other materials, belongs to floristeriamedellin.co or its licensors and may not be copied, modified, reproduced, republished, distributed, scraped or used commercially without prior written authorization. Product photos are reference images and may not be reused to represent third-party products or services.

Breach of Terms

We may limit, suspend or terminate access to the website or services if we believe these Terms have been breached, payment is not completed, information cannot be verified, fraud is suspected, abusive behavior occurs or actions may create legal, financial, operational or reputational risk for the company, users, recipients, partners or service providers.

Links, Mobile Access and Third Parties

External links are provided for convenience only. We are not responsible for third-party websites, services, policies, payment platforms, maps, social networks or content. Mobile access may generate charges from your carrier, and those charges are your responsibility.

Disclaimer and Limitation of Liability

Products, materials and services are provided as available. To the fullest extent permitted by law, we disclaim warranties not expressly stated in these Terms. Because flowers, foliage, foods, wines, chocolates or other complements may cause allergic reactions in some people, the buyer should consider recipient allergies before placing an order. We are not responsible for allergic reactions caused by products ordered through the website.

We are not liable for delays or failed deliveries caused by incorrect addresses, unavailable recipients, restricted access, force majeure, public order events, weather, traffic, payment delays, third-party platform failures or circumstances outside our reasonable control. Our responsibility, when applicable, is limited to the remedies described in these Terms and our return or refund policy.

Cancellation, Changes and Termination

Cancellation or change requests are evaluated according to preparation and dispatch status. Once a fresh product has entered advanced preparation or delivery, cancellation options may be limited. Address changes, date changes or product changes may require additional fees and are subject to feasibility.

Notices

Unless otherwise stated, notices may be sent to info@floristeriamedellin.co or through the official contact channels listed on the website. Order-specific notices should include the order number, buyer name and recipient information.

Commercial Use and Accessibility

You may not use the website or services for commercial exploitation other than placing legitimate orders, unless we provide written authorization. We aim to make our services accessible to as many users as reasonably possible and welcome accessibility-related feedback through our official channels.

Changes to These Terms

We may update these Terms and Conditions at any time by publishing the updated version on the website. Continued use of the website after changes are posted means you accept the updated Terms.

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