Privacy Policy
This Privacy Policy explains how floristeriamedellin.co collects, uses, protects and manages personal information when you visit our website, create an account, place a flower order, request delivery in Medellin or Colombia, contact customer service or use our support channels.
Information We Collect
You control much of the information you provide to us. When you place an order, request support or communicate with our team, we may collect buyer and recipient names, email addresses, phone numbers, billing and delivery addresses, delivery instructions, card messages, order details, payment confirmation references, customer service conversations and any other information needed to prepare, deliver or support your order.
We may also receive automatic technical information from your browser or device, including IP address, browser type, operating system, referring pages, pages visited, session activity, approximate location data, device type and other information used for analytics, security, troubleshooting and service improvement.
Orders, Accounts and Customer Support
When you buy flowers, gifts or related products, we use your information to process the purchase, validate payment, prepare the arrangement, coordinate delivery, contact the buyer or recipient when needed, prevent fraud, resolve claims and keep an operational history of the order. If you use live chat, WhatsApp, email or a contact form, we may keep the information needed to answer your question or follow up on the service request.
Cookies and Similar Technologies
Our website may use cookies, pixels, web beacons, local storage or similar technologies. These tools may help the website remember cart contents, login sessions, language choices, preferences, analytics events and advertising settings. Some cookies are necessary for checkout and account functions, while others help us improve performance or measure campaigns.
Cookie categories may include strictly necessary cookies, performance cookies, functionality cookies, media cookies, advertising or targeting cookies, session cookies and persistent cookies. You may disable cookies in your browser, but some cart, checkout, account or personalization functions may not work correctly.
Analytics, Advertising and Tracking
We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, Hotjar or similar services to understand how visitors use the site, measure campaigns, detect technical issues, improve the shopping experience and show relevant advertising. These providers may process information through their own cookies, pixels or identifiers according to their own policies and opt-out mechanisms.
How We Use Information
- To provide products and services requested by you.
- To process purchases, payments, order confirmations and invoices.
- To prepare floral arrangements, substitutions and complementary gifts.
- To coordinate delivery, address validation and recipient contact when necessary.
- To provide customer support, resolve disputes and review quality claims.
- To prevent fraud, abuse, unauthorized transactions and security incidents.
- To personalize website content and improve products, logistics and communication.
- To send service updates, order communications or promotional messages where permitted.
- To comply with legal, tax, accounting, security and business obligations.
Email, WhatsApp and Communications
We may contact you using the email address, phone number or messaging channel provided during checkout, account registration or customer service. Communications may include order confirmations, delivery questions, payment validation, product availability, substitutions, support responses and promotional messages where allowed. You may request changes to your communication preferences by contacting info@floristeriamedellin.co.
Sharing Information with Service Providers
We do not sell or rent personal information for third-party marketing. We may share only the information reasonably needed with service providers that help us operate the business, including payment processors, delivery partners, florists, analytics providers, advertising platforms, fraud-prevention services, customer support tools, email providers, accountants, auditors, legal advisors, hosting companies, security vendors and technology providers.
Payments and Credit Cards
Card and electronic payment information is processed by third-party payment providers. We do not store full debit or credit card numbers on our servers. Payment providers may process transaction data, fraud signals and payment references according to their own terms and privacy policies.
Fraud Prevention, Legal Disclosure and Business Transfers
We may disclose information when required by law, subpoena, legal process, government authority, fraud investigation, enforcement of our terms, protection of rights or safety, chargeback review or security incident response. If the business is sold, merged, reorganized or transferred, customer and order information may be transferred as part of the business assets, subject to applicable law.
Retention and Deletion
We retain information only for as long as reasonably necessary for order history, customer service, legal, tax, accounting, fraud-prevention, security and business purposes. When information is no longer required, we may delete, destroy or anonymize it according to operational and legal requirements.
Your Rights and Consent
You may request access, correction, update or deletion of your personal information, or revoke consent where applicable, by contacting info@floristeriamedellin.co. Some information may be retained when required to complete a transaction, comply with the law, prevent fraud, resolve disputes or enforce agreements.
Do Not Track and Browser Controls
Some browsers allow users to send Do Not Track signals. Our website may not respond to all such signals. You can manage cookies, tracking settings and security preferences directly in your browser or device settings.
Children’s Privacy
Our website is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If a parent or guardian believes that a minor has provided information through the website, please contact us so we can review the request.
Security
We use commercially reasonable technical, administrative and organizational measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and using secure devices when placing orders.
Links to Other Sites
Our website may contain links to payment platforms, social networks, maps, advertising platforms or other third-party websites. We are not responsible for their content, security or privacy practices. Please review each website’s policies before providing information.
International Processing
Information may be stored, processed or transferred in countries where our technology providers, payment processors or service providers operate. By using the website, you understand that your information may be processed outside your country of residence when necessary to provide the service.
Changes to This Policy
floristeriamedellin.co may update this Privacy Policy at any time by publishing the updated version on the website. Continued use of the website after changes are posted means you accept the updated policy.
Contact
For privacy questions, data requests or support related to your information, contact us through our official service channels or email info@floristeriamedellin.co.